Registered Manager: Sheila Jolly
Provider Name: Milestones Trust
Abbey House is a 73-bed purpose built care home that has been developed with every stage of elder and dementia care in mind. From the soft furnishings to the position of the beds, every aspect of the care provision at Abbey House has been thought through.
Our ambition is for the home to become a centre of excellence in the provision of elder and dementia care. We aim to achieve this through providing a specialist service for 73 people with a particular focus on the dementia spectrum, from those who are physically active, to people who may have medical conditions complicated by living with dementia and those who require end of life care.
Throughout the six unique communities within the home, you can rest assure that your loved one will not only be comfortable in the ‘home from home’ surroundings, but will receive the best possible care and support to ensure their every individual need is met and their independence is maintained.
- En-suite shower room in every room
- Communal living and dining rooms to enable more family-style communities
- Ground floor rooms have access to the landscaped communal gardens
- On the first and second floors special ‘grassed’ balconies have been created to bring the outside in
- On-site hairdressing facilities and therapy room
- Assisted bathroom within every unit
- Community café space
- ‘Person Centred Software’ will be used across the home to enable care teams to carry out real-time record keeping, helping reduce the administration burden on care staff to enable them to provide a better level of care
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place 3 August 2017 and was an unannounced inspection. This inspection was conducted by one inspector, a specialist advisor, whose specialism was nursing and expert by experience (ExE). An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed notifications that the registered manager had submitted to us. A notification is information about important events which the provider is required to tell us about in law. Prior to the inspection we spoke with commissioners of the home to get their views on how the service is run.
We spoke with 13 people, nine relatives, a visitor, five care staff, two nurses, the chef, the deputy manager, the administrator and the registered manager. We reviewed 10 people's files, six staff records and records relating to the management of the home.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Last updated 10:20:13 16th Oct 2017 - Update Now
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