North Yorkshire YO8 5JP
Telephone: (01757) 213811
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 2 October 2015 and was unannounced.
The inspection team consisted of one inspector, a specialist advisor with a background in mental health nursing and an expert by experience. The expert had personal experience of caring for older people.
Before our inspection we reviewed all the information we held about the service. We received a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also reviewed notifications we had received. We spoke to the local authority contracts and commissioning team, and contacted Healthwatch. Healthwatch represents the views of local people in how their health and social care services are provided.
During the inspection we spoke with three people who used the service, and because not everyone was able to tell us their views verbally we spent time observing interaction between people and care staff.
We spoke with seven visiting relatives. We looked at four care plans and associated records.
We spoke to eight members of staff. This included; the registered manager, team leader, three care assistants, two domestic assistants and the chef. We looked at three staff files; which contained employment records and management records.
We looked at documents and records that related to peopleâs care and support, and the management of the home, such as training records, audits, policies and procedures.
During the inspection we spoke with two visiting health and social care professionals.
Last updated 08:25:28 21st Nov 2017 - Update Now
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