49 Harvey Road
Hertfordshire AL2 1NA
Telephone: (01727) 825899
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider met the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating under the Care Act 2014.
This inspection took place on 22 September 2015 and was unannounced. The inspection was undertaken by one inspector.
Before our inspection we reviewed information held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we observed staff support people who used the service, we spoke with two people who used the service, three support staff and the manager. We spoke with one relative subsequent to the inspection visit to obtain their feedback on how people were supported to live their lives.
We reviewed care records relating to two people who used the service and other documents central to peopleâs health and well-being. These included staff training records, medication records and quality audits. We also reviewed three staff employment files.
Last updated 04:35:32 21st Jun 2017 - Update Now
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