3 Finch Lane
Hertfordshire WD23 3AH
Telephone: (020) 8950 7164
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 and 24 July 2017. We conducted the visit over two days in order to ensure that we had an opportunity to spend time with everyone who lived and worked at Abbey Lodge and also to ensure we had the opportunity to contact and obtain the views and experiences of the everyone involved in the service provided at Abbey Lodge.
Before the inspection, we reviewed the information we held about the service. We also received feedback from health and social care professionals, stakeholders and reviewed the commissioner's report of their most recent inspection. A Provider Information Return [PIR] had not been requested on this occasion.
We used a number of different methods to help us understand the experiences of people who lived in the home. We spent time in the communal lounges, and also met with individual people in the privacy of their own rooms. This enabled us to observe interactions and the support offered to people throughout the two day visit.
During the inspection we spoke with two people who used the service, five staff members, and the registered manager. We looked at care plans relating to three people who used the service and three staff files. We also reviewed a range of relevant documents relating to how the service operated, including monitoring data, training records and complaints and compliments. We also toured the building. Following the inspection we contacted four relatives and two professionals to obtain feedback.
Last updated 09:13:30 22nd Oct 2017 - Update Now
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