348 Winchester Road
Hampshire SO16 6TW
Telephone: (023) 8070 2671
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 13 September 2016 and was unannounced. The inspection team consisted of two inspectors.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information when planning and undertaking the inspection. We reviewed information we held about the home including previous inspection reports and notifications. A notification is information about important events which the service is required to send us by law.
We spoke with nine people living at the home, and three family members. We also spoke with the registered manager, a senior representative of the provider, the quality and training manager and three care staff. We looked at care plans and associated records for four people, staff duty records, four members of staffâs recruitment files, accidents and incidents records, policies and procedures and quality assurance records. We observed care and support being delivered in communal areas of the home. We also received feedback from a health care professional.
Last updated 10:18:30 19th Jan 2018 - Update Now
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