Dorset DT9 4HG
Telephone: (01935) 813222
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 and 11 October 2016 and was unannounced. The inspection was carried out by an inspector and a specialist advisor on the first day, and by a single inspector on the second day. The specialist advisor had a nursing background and knowledge and experience in quality assurance and general clinical skills.
The provider had completed and returned a Provider Information Return(PIR. The PIR is a form that asks the provider to give some key information about the service, what the service does and improvements they plan to make. In addition we reviewed notifications which the service had sent us. A notification is the form providers use to tell us about important events that affect the care of people using the service. We also spoke with the local authority and Clinical Commissioning Group quality improvement teams to obtain their views about the service.
During the inspection we spoke with five people using the service, seven relatives, one visitor and one healthcare professional who had knowledge about the service. We also spoke with six members of staff, the registered manager and the quality assurance manager. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us.
We looked around the service and observed care practices. We looked at the care files of four people and reviewed records relating to how the service was run. We also looked at three staff files including recruitment, training records and registration of trained nursing staff. Other records we looked at included Medicine Administration Records(MAR), emergency evacuation plans and quality assurance audits.
Last updated 01:02:05 16th Jan 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »