16 Crabbs Cross Lane
Worcestershire B97 5LD
Telephone: (01527) 540403
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 January 2016 and was carried out by one inspector. The inspection was unannounced.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form the provider completes to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made the judgements in this report.
We looked at the other information we held about the provider and the services at the home. This included notifications which are reportable events which happened at the home which the provider is required to tell us about. We also checked information which had been sent to us by other agencies. We requested information about the home from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care.
During our inspection we spent time with people in the communal areas of the home. We spoke with three people who lived at the home. No relatives were visiting the home on the day of our inspection so we spoke with two relatives by telephone. We talked with the providerâs area manager, the registered manager, two senior staff and four care staff. We looked at a range of documents and written records including three peopleâs care records. We also looked at records about the administration of medicines, accident recording forms and three staff recruitment files. We looked at information about how the management team monitored the quality of the service provided and the actions they took.
Last updated 04:28:50 18th Jan 2018 - Update Now
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