9-11 Richmond Avenue
West Sussex PO21 2YE
Telephone: (01243) 820842
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 26 April 2016. The inspection was carried out by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We also looked at statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We used all this information together with other information we held about the service and the service provider to decide which areas to focus on during our inspection.
During our inspection we observed how staff interacted with people and how people were supported in the communal areas of the home. We observed care and spoke with people, their relatives and staff. We looked at plans of care, risk assessments, incident records and medicines records for three people. We looked at training and recruitment records for three members of staff. We also looked at staffing rotas, staff handover records, minutes of meetings with people and staff, records of activities undertaken, menus, staff training and recruitment records, and records relating to the management of the service such as audits and policies.
During our inspection, we met with the eight people who used the service and four relatives. We also spoke with the registered manager, the admin assistant, the cook, one domestic staff member and four care staff.
The service was last inspected in April 2014 and no concerns were identified.
Last updated 01:24:29 22nd Feb 2018 - Update Now
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