Suffolk IP12 1EN
Telephone: (01394) 386204
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to a criminal investigation and as a result this inspection we did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of related to the environment. This inspection examined those risks.
This inspection took place on 23 February 2017 and was unannounced.
The inspection team consisted of two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert had experience of supporting a person with dementia.
Before our inspection we reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law. We also looked at information sent to us from other stakeholders, for example the local authority and members of the public.
We spoke with six people who used the service. We also observed the care and support provided to people and the interaction between staff and people throughout our inspection. We spoke with the registered manager and deputy manager. We also spoke with three members of care staff and observed the staff handover meeting.
To help us assess how peopleâs care and support needs were being met we reviewed nine peopleâs care records and other information, for example their risk assessments and medicine administration records. We looked at five staff personnel files and records relating to the management of the service. This included recruitment, training, and systems for assessing and monitoring the quality of the service.
Last updated 12:23:05 11th Dec 2017 - Update Now
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