Northumberland NE66 2NZ
Telephone: (01665) 604876
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We undertook an unannounced focused inspection of Abbeyfield House - Alnwick on 23 May 2017. This meant the provider and staff did not know we were coming. A second announced visit was undertaken on 25 May 2017 to complete the inspection. This inspection was carried out to check that improvements to meet legal requirements planned by the provider after our comprehensive inspection in November 2016 had been made. The inspection was also prompted in part by a notification of an incident following which a person using the service sustained a serious injury. The information shared with CQC about the incident indicated potential concerns about the management of accidents and falls. This inspection examined those risks.
The team inspected the service against two of the five questions we ask about services: is the service safe and is the service well led? This is because the service was not meeting some legal requirements.
The inspection team consisted of one adult social care inspector and a specialist advisor in dementia care.
Prior to carrying out the inspection, we reviewed all the information we held about the home. We did not request a provider information return (PIR) due to the late scheduling of the inspection. A PIR is a form which asks the provider to give some key information about their service, how it is addressing the five questions and what improvements they plan to make.
We contacted Northumberland local authority safeguarding and contracts and commissioning teams prior to our inspection. We also contacted Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used their feedback to inform the planning of this inspection.
We spoke with six people and two relatives on the day of the inspection. We conferred with a nurse specialist from the local NHS trust.
We spoke with the registered manager, two members of the board, three senior care workers, two care workers, a member of the domestic team and a member of hospitality team.
We viewed six peopleâs care plans. We also looked at information relating to the management of the service.
Last updated 08:43:57 22nd Oct 2017 - Update Now
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