West Sussex PO21 2RS
Telephone: (01243) 823288
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 26 July 2016. The inspection team consisted of an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service. The expert by experience at this inspection had expertise in older people and dementia care.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service. It asks what the service does well and what improvements it intends to make. We reviewed the PIR and previous inspection reports before the inspection. We also looked at notifications sent to us by the provider. A notification is information about important events which the service is required to tell us about by law. We used all this information to decide which areas to focus on during our inspection.
During our inspection we observed how staff interacted with people who used the service. We looked at how people were supported in the communal areas of the home. We also looked at plans of care, risk assessments, incident records and medicines records for five people. We looked at training and recruitment records for four members of staff including one nurse. We also looked at staffing rotas, staff handover records, minutes of meetings with people and staff, records of activities undertaken, menus and records relating to the management of the service such as audits and policies.
During our inspection, we spoke with 14 people who used the service and four relatives. We spoke with the registered manager, the quality manager, the cook, activities co-ordinator, one nurse and four care workers. We also received feedback from a community nurse who had involvement with people who lived at the service.
The service was last inspected on 7 April 2014 when no concerns were identified.
Last updated 10:19:28 19th Feb 2018 - Update Now
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