Bedfordshire SG18 8JU
Telephone: 0300 300 8590
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection was carried out on 21 February 2017 and was unannounced. The inspection was carried out by one inspector and an expert-by-experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was caring for older people.
Prior to the inspection we reviewed the contents of notifications received by the service. The provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During this inspection we spoke with ten people using the service, two of their relatives, five care staff, the kitchen manager and the registered manager.
We reviewed four care records and three staff personnel files. We also reviewed records relating to the management of the service including recruitment and training information. We looked at how medicines were managed and observed medicines being given during lunchtime. We looked at the quality monitoring systems in place for identifying improvements that needed to be made. We looked at complaints received by the service and surveys which had been sent out to people and their relatives.
Last updated 01:43:50 19th Feb 2018 - Update Now
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