8-10 Carlton Road
Greater Manchester M16 8BB
Telephone: (0161) 226 4430
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 and 13 December 2016 and the first day was unannounced. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is someone who has experience of type of service being inspected, either through providing care and support to someone or through their own personal experience. On this occasion the expert by experience had personal experience of supporting older people.
Before the inspection we requested the provider complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider had not returned the PIR so we were unable to review this information. We reviewed other information that we held about the service including previous inspection reports and notifications. A notification is information about important events which the service is required to send us by law.
We also contacted the local authority and Health watch to see if they held any information we may need to consider during our inspection. We received a response from the local authority in relation to the most recent infection control audit which raised concerns with regards similar to our findings.
We spoke with14 people, two family members, the registered manager, the activities coordinator, three care staff and the cook. We looked at records relating to the service. Including six care records, six staff recruitment files, daily record notes, policies and procedures and quality assurance records. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of the people who could not talk to us.
Last updated 12:27:25 2nd Dec 2017 - Update Now
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