Norfolk NR10 5DY
Telephone: (01692) 538455
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 29 June 2016 and was unannounced. Our visit was carried out by one inspector.
Before our inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed statutory notifications we had received from the service. Providers are required to notify us about events and incidents that occur in the home including deaths, serious injuries sustained and safeguarding matters.
During our visit we met and spoke with 11 people who used the service, the manager and the deputy manager. We also met and spoke with three members of care staff and the cook and carried out observations throughout the day.
We viewed the care records for four people and tracked the care and support of two people. We looked at a sample of the medicines records for three people who used the service. We also looked at records that related to the management of the home. These included staff recruitment files, staff training records, quality auditing systems, some health and safety records and minutes from meetings.
Last updated 03:12:13 7th Dec 2017 - Update Now
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