Bristol BS14 9EW
Telephone: (01275) 540177
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 28 July 2017. The inspection was carried out by one adult social care inspector and was unannounced.
Prior to this inspection we looked at the information we had about the service. This information included the statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We also reviewed the information the provider had given us in their Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make.
We contacted five health and social care professionals involved with the service and asked them for some feedback. We have incorporated what they told us in the main body of our report.
People were able to talk with us about the service they received. We spoke with 11 people. We also spoke with two family members of people using the service on the day of our inspection and, exchanged information with two other family and friends of people following our visit.
We spoke with a total of eight staff, including the registered manager, one team leader, four care staff, the housekeeper and the providerâs operations manager.
We looked at the care records of five people using the service, three staff personnel files, training records for all staff, staff duty rotas and other records relating to the management of the service. We looked at a range of policies and procedures including, safeguarding, whistleblowing, complaints, mental capacity and deprivation of liberty, recruitment, accidents and incidents and equality and diversity.
Last updated 04:12:14 18th Jan 2018 - Update Now
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