64 Milton Street
Devon TQ5 0AS
Telephone: (01803) 854985
Care Types: Care in your Home • Dementia • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 and 23 November 2017 and was announced. We gave the service four daysâ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure they would be in.
Inspection site visit activity started on 22 November 2017 and ended on 23 November 2017. It included phone calls to people who used the service and their relatives, obtaining feedback from healthcare professionals who were involved with the service and meeting with care staff. We visited the office location on 22 November 2017 to see the registered manager and deputy manager and to review care records and policies and procedures. One adult social care inspector carried out this inspection.
Before the inspection we reviewed the information we held about the service. This included previous contact about the service and notifications we had received. A notification is information about important events which the service is required to send us by law. The provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We sent questionnaires to 15 people receiving a service, 15 relatives and one health and social care professional to gain their views on the quality of the care and support provided by the service. Of these questionnaires we received 11 back from people using the service and two from relatives. We did not receive feedback from the health and social care professional.
We used a range of different methods to help us understand people's experience. We spoke with four people who used the service and one relative over the telephone. We spoke with three care staff, the deputy manager, and the registered manager. We received feedback from one healthcare professional.
We looked at care records for three people; three staff recruitment files; staff training, supervision and appraisal records and those related to the management of the service, including quality audits. We looked at how the service supported people with their medicines.
Last updated 07:57:41 19th Jan 2018 - Update Now
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