Flat 64, Abigail Court
Bedfordshire LU3 1ND
Telephone: (01582) 721427
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 November 2015. We gave 48 hoursâ notice of the inspection because we needed to be sure that there would be someone in the office. The inspection was conducted by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service, including the notifications they had sent us. A notification is information about important events which the provider is required to send to us.
During the inspection, we briefly met with the service manager who provided support to the team leader. We also spoke with the team leader, three care staff, two visiting professionals and the warden. We visited and spoke with six people who used the service. We looked at the care records for six people, the recruitment and supervision records for four care staff and the training records for all the staff employed by the service. We saw the report and action plan of the last review carried out by the local authority. We reviewed information on how medicines and complaints were managed, and how the provider assessed and monitored the quality of the service.
Last updated 01:23:33 16th Feb 2018 - Update Now
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