Station Road, Benton
Newcastle Upon Tyne
Tyne and Wear NE12 9NQ
Telephone: (0191) 238 1300
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 April 2016 and was unannounced. The inspection was conducted by one adult social care inspector at the providerâs local office.
Prior to the inspection we reviewed all of the information we held about Able 2, including any statutory notifications that the provider had sent us and any safeguarding information we had received. Notifications are made to us by providers in line with their obligations under the Care Quality Commission (Registration) Regulations 2009. These are records of incidents that have occurred within the service or other matters that the provider is legally obliged to inform us of.
Additionally, we contacted local authority staff to obtain their feedback about the service. On this occasion, we asked for a Provider Information Return (PIR) prior to the inspection, which was submitted on time. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. All of this information informed our planning of the inspection.
As part of the inspection and prior to the visit we carried out surveys with people who used the service, staff and community professionals. We also spoke with the registered manager and one member of staff. The providerâs director of adult services attended part of the inspection and we were able to talk with them about leadership. We reviewed a range of care records and the records kept regarding the management of the service. This included looking at three peopleâs care records, three staff files and other records kept which related to the quality monitoring of the service.
Last updated 09:31:05 22nd Oct 2017 - Update Now
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