Worcestershire WR2 4TQ
Telephone: (01905) 831199
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 17 December 2015 and was unannounced. The inspection team was made up of one inspector and an expert by experience who has knowledge and experience of care for older people. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form the provider completes to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made the judgements in this report.
We checked the information we held about the service and the provider. This included notificationâs received from the provider about deaths, accidents and incidents of potential abuse. A notification is information about important events which the provider is required to send us by law.
We requested information about the service from the local authority and the clinical commissioning team. They have responsibility for funding people who used the service and monitoring its quality. In addition to this we received information from Healthwatch who promote the views and experiences of people who use health and social care.
We spoke with 12 people who lived at the home and seven relatives. We spent time with people in the communal areas of the home. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who use the service.
We spoke with a nurse, three care staff, cook and administrator. We spoke with the director of operations and home manager by telephone.
We looked at the care records for three people and medicine records for seven people. We also looked at accident records, training records, three staff recruitment records, staff rotas, menus, newsletters, meetings held with people and staff, complaints, quality monitoring and audit information.
Last updated 04:30:11 18th Jan 2018 - Update Now
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