John and Lucille Van Geest Place
Cygnet Road, Hampton
Cambridgeshire PE7 8FD
Telephone: (01733) 358100
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out on 19 January 2016. The provider was given 24 hoursâ notice because the agency provides a small domiciliary care and supported living service and we needed to be sure that someone would be available. The inspection was carried out by one inspector.
Before the inspection, we looked at all of the information that we had about service. This included information from notifications received by us. A notification is information about important events which the provider is required to send to us by law. Also before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we visited the agencyâs office. We spoke with the registered manager, a service manager, an assistant service manager, four people who use the agency, a volunteer and three members of care staff. We visited people in their own homes and this was with their permission. Because not all of the people we spoke with were able or wanted to tell us about their experience of using the service, we observed care to help us with our understanding of how people were looked after.
We looked at three peopleâs care records, medicines administration records and records in relation to the management of staff and management of the service.
Last updated 12:26:43 5th Dec 2017 - Update Now
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