80 Crown Road
Middlesex TW1 3ER
Telephone: (020) 8607 9686
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 7 December 2015 and was announced. The inspection team consisted of one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we held about the provider, in particular notifications about incidents, accidents, safeguarding matters and any deaths. We spoke on the telephone with five people who used the service to gather their views about the service provided. We also spoke with two care staff, the manager, one area supervisor and the operations manager about the work they did and to gather their views of the service.
We reviewed a range of documents and records including; two care records for people who used the service, two records of staff employed by the agency, as well as a sample of complaints and compliments records, accidents and incident records. We also looked at policies and procedures kept by the service.
Last updated 04:12:14 18th Jan 2018 - Update Now
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