Upper Floor, The Old Fire Station
County Durham DH8 7LF
Telephone: (01207) 591260
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9, 11, 15, 16 and 17 November and was unannounced.
The inspection team consisted of one social care inspector, a specialist advisor in mental health and a CQC specialist in information governance.
Before we visited the service we checked the information we held about this location and the service provider, for example we looked at the inspection history, safeguarding notifications and complaints. A notification is information about important events which the service is required to send to the Commission by law. We also contacted professionals involved in caring for people who used the service; including local authority commissioners.
Prior to the inspection we contacted the local Healthwatch and no concerns had been raised with them about the service. Healthwatch is the local consumer champion for health and social care services. They gave consumers a voice by collecting their views, concerns and compliments through their engagement work
At the time of our inspection there were 55 people using the service across three sites. During the inspection we reviewed the records of 13 people. We carried out observations of people who used the service and their interactions with staff. We spoke with seven people who used the service and carried out observations of people who were unable to speak for themselves. We spoke with staff including the registered manager, the nominated individual, five house managers, and six carers. We also spoke with two relatives before the inspection and one relative during the inspection.
Before the previous inspection we asked the provider to complete a Provider Information Return (PIR). We did not ask the service for a new PIR. A PIR form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used the information from our last inspection to inform our planning.
Last updated 09:31:07 22nd Oct 2017 - Update Now
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