Accept Care Limited

Upper Floor, The Old Fire Station
Delves Terrace
County Durham DH8 7LF

Telephone: (01207) 591260

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability Only

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Requires improvement

Read overall summary
Last updated 3 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 25, 26 February and 1 and 3 March 2015 and was unannounced.

The inspection team consisted of three adult social care inspectors and a Specialist Advisor. The specialist advisor on the inspection team had a background in working with people with learning disabilities.

Before we visited the home we reviewed the information we held about this service and the registered provider, for example we looked at the inspection history, safeguarding notifications and complaints. We also contacted the local authority commissioners and no concerns were raised by these professionals.

Prior to the inspection we contacted the local Healthwatch and no concerns had been raised with them about the service. Healthwatch is the local consumer champion for health and social care services. They give consumers a voice by collecting their views, concerns and compliments through their engagement work.

During the inspection we looked at nine peoples’ records including their care plans and risk assessments. We spoke with ten people who used the service and carried out observations of people who could not speak for themselves. We also checked five staff recruitment files and looked at staff supervision records.

We spoke with the registered manager, the nominated individual, the quality manager and house managers. We also spoke with 10 care staff who were on duty during our inspection days. We spoke with three other professionals.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection

Last updated 03:25:05 17th Jan 2018 - Update Now

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