PO Box 368
Merseyside PR8 6YD
Telephone: (01704) 541133
Care Types: Care in your Home • Dementia • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection which took place over three days between 27 June and 5 July 2017. The inspection was comprehensive and was carried out by an adult social care inspector. The inspection was brought forward in response to a number of concerns we had received about the service.
Prior to the inspection we accessed and reviewed the Provider Information Return (PIR) as we had requested this of the provider before the inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also reviewed other information we held about the service. We received feedback from local health care organisations who commission with the service as well as two health care professionals.
During the inspection we were able to see and interact with five of the people who received care from Access Community Services. We visited the central offices for the service.
We spoke with 11 staff including care/support staff, two senior managers for the service, the registered manager and the Chief Executive officer for Access Community Services.
We looked at the care records for five of the people being supported, including medication records, two staff recruitment files and other records relevant to the quality monitoring of the service such as safety audits and quality audits.
Last updated 09:39:24 21st Jan 2018 - Update Now
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