Appletree House, Leyburn Road
North Yorkshire HG4 4PF
Telephone: (01677) 460051
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection of Access to Independence took place on 7 December 2015. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that the staff would be available to speak with us.
Before the inspection visit we reviewed the information we held about the service, which included notifications submitted by the provider and spoke with the local authority contracts and safeguarding teams and with Healthwatch. This organisation represents the views of local people in how their health and social care services are provided. From the feedback we received no one reported any concerns.
Before we visited we asked the provider to complete a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We asked for and received a list of names of people who received personal care services so that we could contact them and seek their views.
The inspection team consisted of a single inspector because the agency was small and only provided personal care to thirty-eight people.
During our visit to the agency we spoke with the registered manager and four care staff. We spoke with three people who used the service and three relatives over the telephone to seek the views and experiences of people using the service. We reviewed the records for three people who used the service. We looked at three staff files to review recruitment and training records. We checked management records including staff meeting minutes, quality assurance visits, annual surveys, the staff handbook and the Statement of Purpose. We also looked at a sample of policies and procedures including the complaints policy and the medicines policy.
Last updated 01:07:11 21st Oct 2017 - Update Now
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