29 Beverley Road
Humberside YO25 6RZ
Telephone: (01377) 257648
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection of Accommodating Care (Driffield) took place on 1 December 2015 and was announced. The provider was given a few hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be at the office.
The inspection was carried out by one Adult Social Care inspector. Information had been gathered before the inspection from a âprovider information returnâ (PIR) that we asked the provider to submit to us. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also gathered information from notifications that had been sent to the Care Quality Commission (CQC), from speaking to local authorities that contracted services with Accommodating Care (Driffield), and from people who had contacted CQC, since the last inspection, to make their views known about the service.
We had also sent out our own questionnaire to 16 people that used the service and 16 relatives before we inspected. We received seven completed by people that used the service and one completed by a relative: 44% and 6% which gave us an average sample of views from people and a low sample of views from relatives.
We visited and interviewed three people that used the service, spoke with two staff and the registered manager. We looked at care files belonging to three people that used the service and at recruitment and training files belonging to four care staff. We looked at records and documentation relating to the running of the service; including the quality assurance and monitoring and medication management systems that were implemented. We looked at other records held in respect of complaints/compliments, safeguarding and risk management systems.
We observed staff providing meal time support to two people in their homes and we observed the interactions between people that used the service and staff.
Last updated 08:26:46 20th Feb 2018 - Update Now
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