11-14 Business & Digital Hub
South Humberside DN32 7DS
Telephone: (01472) 426465
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 22 February 2017 and 2 March 2017 and was announced. The inspection used the standard CQC assessment and ratings framework for community adult social care services, but included testing some new and improved methods for inspecting adult social care community services. The new and improved methods are designed to involve people more in the inspection, and to better reflect their experiences of the service.
The inspection team consisted of an adult social care inspector and two experts-by-experience on the first day of the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone with learning disabilities and uses this type of care service. The second day of the inspection was carried out by an adult social care inspector, in order to follow issues up.
Before the inspection, we asked the registered provider to complete a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at details we held about the registered provider on our systems and looked at notifications submitted by them about significant issues affecting the people who used the service. This showed us how they had responded to incidents that concerned the people who used the service.
When planning the inspection process we contacted the local Healthwatch and local authority safeguarding and quality performance teams to obtain their views about the service. Healthwatch is an independent consumer group that gathers and represents the views of the public about health and social care services in England. Healthwatch and the local authority safeguarding and performance teams told us they were not aware of any current issues concerning the service. We also sent out questionnaires to 50 people who used the service, their relatives, care staff and professionals in the community. Overall, the feedback from these was very positive.
During the inspection we made a visit to the registered providerâs office and spoke with the registered manager and staff who were based there, together with five members of care staff who were visiting to collect their rotas. We visited the homes of three of the people who used the service to ask them about the quality of provision they received. The experts by experience contacted 15 people who used the service and seven relatives by phone in order to obtain their views. Two social care practitioners in the local authority social services department were also contacted about the service.
We looked at the care files belonging to five people who used the service, staffing records and a selection of documentation relating to the management and running of the service, such as quality audits, minutes of meetings and performance reports.
Last updated 02:32:47 20th Feb 2018 - Update Now
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