Northumberland NE46 1EN
Telephone: (01434) 604357
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We checked to see if there had been improvements to the service provided and if the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008. In addition, this inspection was carried out to look at the overall quality of the service, and to provide an up to date rating for the service under the Care Act 2014.
This inspection took place on 10 and 11 June 2015 and was unannounced.
The inspection team consisted of two inspectors, one nursing specialist advisor, one pharmacist specialist advisor and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to our inspection we reviewed the provider information return (PIR) that the provider had already sent us in advance of our last inspection. This is a form which asks the provider to give some key information about the service, highlighting what the service does well and identifying where and how improvements are to be made. In addition, we gathered and reviewed information that we held about the service. This included reviewing statutory notifications and safeguarding information that the provider had sent us over the seven months since our last inspection. We contacted the commissioners of the service, the local authority safeguarding team and Healthwatch (Northumberland) in order to obtain their views about the service. We also attempted to contact a range of healthcare professionals involved in the care of people who lived at the home. We did not get a reply from all of the people whom we contacted, but where we did, we used the information that they provided us with to inform the planning of our inspection.
During the visit we spoke with 21 people who lived at Acomb Court, 11 peopleâs relatives, three healthcare professionals linked to the home, 17 members of the care staff team, the registered manager, the operations manager and the nominated individual. We walked around each floor of the home, all communal areas such as lounges and dining rooms, the kitchen and we viewed peopleâs bedrooms. We observed the care and support people received within the communal areas. We analysed a range of records related to peopleâs individual care and also records related to the management of the service. We viewed 11 peopleâs care records, eight staff recruitment records, training and induction records, 14 peopleâs medicines administration records and records related to quality assurance audits, health and safety matters and the servicing of equipment.
We carried out observations of care to help us understand the experience of people who were unable to communicate their views and feelings to us verbally.
Last updated 12:14:54 28th Nov 2017 - Update Now
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