12 Grand Avenue
Dorset BH6 3SY
Telephone: (01202) 426085
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 18 October 2016 and carried out by one inspector.
Prior to the inspection we requested and received a Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We considered information we held about the service which included notifications regarding safeguarding, accidents and changes in the service. A notification is the means by which providers tell us important information that affects the running of the service and the care people receive. We also contacted a representative from the local authority quality improvement team.
We met seven people and spoke with three people; we also contacted two relatives for their views on the service. We spoke with three staff which included the registered manager, deputy manager and a care worker. We looked at three peopleâs care plans and three staff files. We saw four weeks of the staffing rota, the staff training records and other information about the management of the service.
We used the Short Observational Framework for Inspection (SOFI).This is a way of observing care to help us understand the experience of people who could not talk with us.
Last updated 01:02:03 16th Jan 2018 - Update Now
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