Shotover Hill, Headington
Oxfordshire OX3 8ST
Telephone: (01865) 338050
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 30 March 2017. It was an announced inspection. We told the registered manager two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that someone would be in. This inspection was conducted by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports and notifications received from the provider. A notification is information about important events which the provider is required to tell us about by law. This ensured we were addressing any areas of concern.
We spoke with seven people, five relatives, seven care staff, two care coordinators, the human resource and services manager, the senior human resource officer, one care officer, and the registered manager. We looked at 10 peopleâs care records, six staff files and medicine administration records. We also looked at a range of records relating to the management of the service.
Last updated 09:28:54 17th Jan 2018 - Update Now
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