4 Station Parade
West Sussex BN11 4SS
Telephone: (01903) 505438
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 January 2017 and was announced. The provider was given notice because the location provides a domiciliary care service and we needed to be sure that someone would be at the office.
The inspection team consisted of one adult social care inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the PIR and at all the information we had collected about the service. This included information received and notifications the registered manager had sent us. A notification is information about important events which the service is required to tell us about by law.
As part of the inspection we spoke with the registered manager. We received feedback from seven people who use the service and two people's relatives. We also received feedback from three care staff.
We looked at nine people's care plans and associated records, four staff recruitment files, staff training records and the staff supervision and annual appraisal records. We reviewed a number of other documents relating to the management of the service. For example, compliments received, incidents records, spot check feedback, staff file audits and staff meeting minutes.
Last updated 01:24:30 22nd Feb 2018 - Update Now
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