7 Talbot Avenue
Dorset BH3 7HP
Telephone: (01202) 529855
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We reviewed the notifications the service had sent us. These had not included any substantiated safeguarding allegations. A notification is information about important events which the service is required to send us by law.
This inspection took place on 5 April 2017 and was unannounced. Two inspectors carried out the inspection. We met the majority of people living at the home; however, because they were living with dementia and not able to share with us their experience of living at the home, we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us. We spoke with one person in depth who was able to tell us about their experience of the home.
The registered manager and deputy manager assisted us throughout the inspection. We also met and spoke with five members of staff and relatives who were visiting that day.
We looked in depth at three peopleâs care and support records, peopleâs medication administration records and records relating to the management of the service. These including staffing rotas, staff recruitment and training records, premises maintenance records, a selection of the providerâs audits, policies and quality assurance surveys.
Last updated 01:02:05 16th Jan 2018 - Update Now
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