Tyne and Wear NE40 4EP
Telephone: (0191) 413 3333
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 1 and 5 December 2016 and the 26 January 2017. The first and third day were unannounced.
The inspection was carried out by one adult social care inspection manager, three adult social care inspectors and a pharmacist inspector.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service, such as notifications we had received from the registered provider. A notification is information about important events which the service is required to send us by law. In addition we spoke with representatives from adult social care. We planned the inspection using this information.
We spoke with five of the people who used the service, two relatives and twenty members of staff including the manager, the registered provider, the senior management team, nurses, care staff and auxiliary staff.
We read 19 written records of care and other policies and records that related to the service. We looked at 3 staff files which included supervision, appraisal and induction and examined the training records and quality monitoring documents.
Last updated 04:00:05 12th Dec 2017 - Update Now
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