Administrative Offices

7 Manor Farm Barns
Fox Road, Framingham Pigot
Norfolk NR14 7PZ

Telephone: 070 1701 7799

Care Types: Care in your HomeDementiaLearning disability/autismOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 14 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 28 July 2016, with telephone calls to people using the service on 1, 2 and 4 August 2016. It was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service.

The inspection was carried out by one inspector with support from an expert-by-experience to assist with telephone calls. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the content of this. We also looked at all the information we held about the service. This included information about events happening within the service and which the provider or manager must tell us about by law. We sought feedback from the local authority's quality assurance team and two commissioners of services. We only received feedback from the quality assurance team.

During our inspection of the office, we spoke with the registered manager and office manager. We spoke with the staff member who completed assessments, reviews and competency assessments for staff. We interviewed two care coordinators and three members of care staff. We reviewed care plans, reviews and assessments for four people using the service and a sample of computer records. We looked at four staff files and examined a sample of other records associated with the quality and safety of the service.

We sent questionnaires to 50 people who used the service and their relatives, and 47 staff members. We received responses from 28 people who used the service and three of their family members. We also received responses from 13 staff members. We analysed the information these surveys contained to help in our evaluation of the service. We wrote to 25 other people who used the service to seek their permission to interview them by telephone, 15 of whom agreed to speak with us when we called. Others were not available, did not accept withheld numbers for incoming calls, or did not wish to participate.

Last updated 04:34:33 19th Feb 2018 - Update Now

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