431 Ashley Road
Dorset BH14 0AX
Telephone: 0844 800 0227
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 20, 23 and 31 January 2017. We visited the office on 20 and 31 January and telephoned relatives and staff on 23 January. The provider was given 3 daysâ notice before the first day because the location provides a domiciliary care service and we needed to be sure that the people we needed to speak with would be in. The inspection was undertaken by one adult social care inspector.
Before the inspection the provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service. Additionally, we obtained feedback from social workers who had arranged care packages with the service.
During the inspection we spoke on the telephone with three relatives of people who used the service. We also spoke with four members of staff and with the registered manager. We reviewed three peopleâs care records, nine staff files and other records relating to the management of the service.
Last updated 03:38:14 16th Jan 2018 - Update Now
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