8 Waterside Business Park
North Humberside HU13 0EG
Telephone: (01482) 219808
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection of Advanced Care Yorkshire Limited took place on 16 and 17 June 2016 and was unannounced. We were unable to give the registered provider any notice, which is the usual practice for domiciliary care agencies because there was a last minute change with the scheduled date. An apology was given to the registered provider, which they accepted. One Adult Social Care inspector carried out the inspection.
Information had been gathered before the inspection from notifications that had been sent to the Care Quality Commission (CQC). Notifications are when registered providers send us information about certain changes, events or incidents that occur. We also requested feedback from local authorities that contracted services with Advanced Care Yorkshire Limited and reviewed information from people who had contacted CQC to make their views known about the service. We had also received a âprovider information returnâ (PIR) from the registered provider. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with four people that used the service, three relatives and the registered manager. We spoke with two support workers that worked at Advanced Care Yorkshire Limited. We looked at care files belonging to two people that used the service and at recruitment files and training records for two support workers. We looked at records and documentation relating to the running of the service, including the quality assurance and monitoring, accident and incident, medication management and support worker roster systems. We looked at records held in respect of complaints and compliments.
Last updated 09:47:54 19th Feb 2018 - Update Now
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