Suite 1B Network House, Badgers Way
Oxon Business Park, Bicton Heath
Shropshire SY3 5AB
Telephone: (01743) 367000
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 August 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service for people in their own homes and we needed to make sure there would be someone in the office. The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service
As part of the inspection we reviewed the information we held about the service, such as statutory notifications we had received from the provider.We also reviewed the Provider Information Record (PIR). The PIR is a form where we ask the provider to give some key information about the service, what the service does well and what improvements they plan to make. A statutory notification is information about important events which the provider is required to send us by law. We asked the local authority and Healthwatch if they had information to share about the service provided. We used this information to plan the inspection.
During the inspection we spoke with eight people and seven relatives. We spoke with seven staff which included the provider, the manager, the care coordinator and four care staff. We viewed four records which related to assessment of needs and risks. We also viewed other records which related to management of the service such as quality assurance processes and two staff recruitment records.
Last updated 09:54:24 17th Nov 2017 - Update Now
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