Suite 3, Wharfside House
Suffolk IP14 1RD
Telephone: (01449) 774030
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 16 January, 1 February, 3 February, 23 February and 27 February 2017. The inspection was carried out by three inspectors.
Prior to the inspection, we reviewed the information we held on the service including information received from the local authority safeguarding team. We checked to see if any information concerning the care and welfare of people being supported had been received.
Before the inspection, we usually ask the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Due to technical problems, a PIR was not requested and we took this into account when we inspected the service and made the judgements in this report.
During our inspection, we visited two offices of Affinity Trust where we looked at the care records of 11 people, recruitment records of six staff members and records relating to the management of the service including quality and monitoring audits. We visited five of the supported living services. We spoke with six people using the services and two relatives. We observed the support provided to those who were unable to talk with us due to their complex needs. We also spoke with 13 staff including members of the management team and an agency staff member.
Last updated 04:11:43 20th Feb 2018 - Update Now
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