Age Concern Manchester Crossacres
Peel Hall Road, Wythenshawe
Greater Manchester M22 5DG
Telephone: (0161) 437 0717
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and was conducted by two adult social care inspectors on the 13 September 2017. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.
We did not receive a Provider Information Return (PIR) because the service would not have had time to complete it prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make.
Before our inspection visit we reviewed the information we held about the service. This included notifications the provider had made to us. Notifications tell us about any incidents or events that affect people who use the service.
We spoke with four people who used the service in their homes with permission. In line with our guidelines a member of staff was present. We also spoke with a family member, the registered manager, two care staff and the person responsible for training.
We looked at the care records for three people who used the service and medication administration records for five people. We also looked at the recruitment, training and supervision records for four members of staff, minutes of meetings and a variety of other records related to the management of the service.
Last updated 01:46:03 11th Dec 2017 - Update Now
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