Age Concern York Bridge the Gap Service

Priory Street Centre
15 Priory Street
York
North Yorkshire YO1 6ET

Telephone: (01904) 683829

Care Types: Care in your HomeDementiaEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 29 March 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 08 February and 02 March 2017 and was announced. The registered provider was given 48 hours' notice because the location provided a domiciliary care service and we needed to be sure that someone would be in the location offices when we visited.

The inspection was carried out by one Adult Social Care Inspector. Before our visit, we looked at information we held about the service. We also contacted City of York Council's safeguarding and commissioning teams to ask if they had any relevant information to share.

We did not ask this service to send us a provider information return (PIR) before this inspection. The PIR is a document that the registered provider can use to record key information about the service, what they do well and what improvements they plan to make.

As part of this inspection, we spoke with two people using the service and two relatives who lived with them. We spoke with two care workers, the registered manager and the deputy manager. We visited the registered provider's office and looked at three care plans. We looked at personnel and training files for four care workers and other records used in the management and monitoring of the service.

Last updated 01:07:14 21st Oct 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »