Agincare Live-in Care Services

Agincare House, Admiralty Buildings
Castletown
Portland
Dorset DT5 1BB

Telephone: 0800 012 1247
Website: www.liveincare.info

Registered Manager: Martin Ross
Provider Name: Agincare Live In Care Services Limited

Care Types: Live-in Care


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Overall
Requires improvement

Read overall summary
Last updated 11 November 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We visited the office on the 22 and 23 of June 2017 and the 11, 18 and 19 of July 2017. We visited people in their homes and made calls to staff, professionals and people throughout our inspection up to 27 July 2017. The provider was given notice of our inspection because the location provides a domiciliary care service to people in their own homes and we needed to be sure that someone would be at the office to assist us to arrange home visits. The inspection was carried out by two inspectors and two specialist advisors. Both specialist advisors had expertise in safeguarding, the Mental Capacity Act 2005 and risk management in community settings.

Before the inspection we reviewed information we had about the service. This included notifications from the provider; a notification is the way providers tell us important information that affects the care people receive. Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this information before we visited the service.

We spoke with four people in their own homes and observed interactions with four members of staff. We also spoke with people who used the service or their relatives by telephone. In total we spoke with 15 people and six relatives. We spoke with 14 care staff, 15 staff responsible for organising, setting up care and supporting people and care staff. We also spoke with the registered manager, operational director and the director of customer services. We also spoke with two social care professionals and two health professionals. We reviewed records relating to 33 people’s care and support. We also looked at records related to the management of the service. This included 10 staff files, training and supervision records, accident and incident records and audit documentation.

Last updated 12:54:29 19th Nov 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »


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