Agincare Live-in Care Services

Agincare House, Admiralty Buildings
Dorset DT5 1BB

Telephone: 0800 012 1247

Registered Manager: Martin Ross
Provider Name: Agincare Live In Care Services Limited

Care Types: Live-in Care

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Last updated 6 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 11 and 12 November 2015 with calls taking place until the 19 November 2015. The inspection was announced because the service provides care in people’s homes and we wanted to arrange contact details and home visits. The inspection team was made up of one inspector, a specialist advisor, three bank inspectors and an expert by experience. The specialist advisor had expertise in safeguarding, risk management within the community and the MCA 2005. The expert by experience had specific knowledge about the needs of older people and people with disabilities in a community care setting.

Before our inspection we reviewed information we held about the home. We did not have the Provider Information Return (PIR) available as the provider had not been asked to provide this information at the time of our inspection. (The PIR is a form in which we ask the provider to give some key information about the service, what the service does well and improvements they plan to make.) We gathered this from other information we held about the service including notifications of incidents since the last inspection. (A notification is the form providers use to tell us about important events that affect the care of people using the service.) We considered the action plan that the provider had sent us after their previous inspection. During the inspection we gave the provider opportunities to tell us what they did well and what they planned to improve.

During our inspection we visited seven people in their homes, and spoke with a further 31 people who received care from the service in their homes by telephone. We spoke with four relatives and 27 members of live in care staff. We also spoke with ten staff in the office. This included staff with responsibility for coordinating people’s care in the office (office coordinators) and those who had responsibility for supporting and supervising staff and reviewing people’s care in their homes (Regional coordinators). This also included staff with responsibilities for staff training and support, recruitment and quality assurance. In addition we spoke with the deputy manager, care manager, operations director and the nominated individual.

We looked at 16 people’s care records, and reviewed records relating to the running of the service such as staff records, accident and incident records, and quality monitoring checks.

We also spoke with a four social care professionals who had worked with the service.

Last updated 05:33:32 23rd Sep 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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