Suite 22a Monarch House
Smyth Road, Bedminster
Bristol BS3 2BX
Telephone: (0117) 963 7549
Care Types: Care in your Home • Dementia • Housing with Care • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 21 February 2017 and was announced. The inspection team consisted of one inspector and two experts by experiences. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
This inspection used the standard CQC assessment and ratings framework for community adult social care services, but included testing some new and improved methods for inspecting adult social care community services. The new and improved methods are designed to involve people more in the inspection, and to better reflect their experiences of the service
Before the inspection, we reviewed all the information we held about the service. This included any statutory notifications that had been sent to us and information from the local authority. A notification is information about important events, which the provider is required to tell us about by law
We used a range of different methods to help us understand peopleâs experience. We visited two people in their home and spoke with one care staff.
During our inspection we visited the providerâs office and spoke with one care staff, one care coordinator, one administration staff the registered manager and the regional manager. We reviewed the care records of four people who used the service. We looked at three staff recruitment files, supervision and training records, audits, policies and records relating to the management of the service .We looked at a variety of the service's policies such as those relating to safeguarding, medicines, complaints and quality assurance.
Before and after the inspection visit we undertook phone calls to 27 people who used the service and seven relatives to get their feedback about the service. We also spoke with five staff members and three health and social care professionals to get their views on the service.
Last updated 04:12:15 18th Jan 2018 - Update Now
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