Agincare UK Chippenham

Absol House
Ivy Road Industrial Estate
Wiltshire SN15 1SB

Telephone: (01249) 652111

Care Types: Care in your HomeDementiaHousing with CareLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults

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Requires improvement

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Last updated 23 December 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 3rd November 2016. This was an announced inspection where we gave the provider 48 hours’ notice. This was because the location provides a domiciliary care service and we wanted to make sure the manager would be available to support our inspection, or someone who could act on their behalf.

The inspection team consisted of one inspector and one expert by experience. An expert by

experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had domiciliary support as their area of expertise.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we held about the provider, in particular notifications about incidents, accidents, safeguarding matters and any deaths. We spoke on the telephone with eleven people who used the service and two relatives. We spoke with the registered manager, branch manager and six care workers to gather their views about the service provided.

We also reviewed a range of records which included five people’s care plans and risk assessments, staff training records, staff duty visit schedules, staff personnel files, policies and procedures, complaint files and quality monitoring reports.

Last updated 04:22:33 18th Jan 2018 - Update Now

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