Tyne and Wear NE37 1BJ
Telephone: (0191) 415 3481
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 September 2015 and was unannounced. This means that the provided did not know that we would be attending. A second day of inspection took place on 2 September 2015, and was announced.
The inspection team consisted of three adult social care inspectors and a specialist advisor.
Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about. We also contacted the local authority commissioners of the service, the local authority safeguarding team and Healthwatch.
During the inspection we spoke to seven people who lived at the service and two relatives. We spoke with eight members of staff, including the regional manager, the acting manager, a nurse, senior care workers and carers. We looked at six peopleâs care records and 12 peopleâs medicine records. We reviewed six staff files, including records of the recruitment processes. We reviewed the supervision and training reports as well as records relating to the management of the service. We completed observations around the service.
Last updated 08:49:01 7th Dec 2017 - Update Now
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