Albany House

17 Esplanade
Whitley Bay
Tyne and Wear NE26 2AH

Care Types: Care HomeMental Health


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Last updated 12 April 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 24 February 2016 and was unannounced. The inspection team consisted of one adult social care inspector and one inspection manager.

Prior to the inspection we reviewed information we held about Albany House including any statutory notifications that the provider had sent us and any safeguarding information we had received. Notifications are made by providers in line with their obligations under the Care Quality Commission (Registration) Regulations 2009. They are records of incidents or deaths that have occurred within the service, or other matters that the provider is legally obliged to inform us of.

In addition, we contacted Newcastle, Northumberland and North Tyneside Council’s contract monitoring teams and safeguarding adult’s teams, to obtain their feedback about the service. We also asked the provider to complete a Provider Information Return (PIR) prior to the inspection. The PIR is a form that asked the provider to give some key information about the service, what the service does well and improvements they plan to make. All of this information informed the planning of our inspection.

During our inspection we spoke with five people who lived at Albany House. We also spoke with three members of staff including the registered manager, who were all on duty during the inspection.

We pathway-tracked three people. This meant we reviewed all elements of their care, including inspecting their care records, risk assessments, medication records, finance records and speaking to them.

We looked at three staff files. Additionally, we examined a range of other management records related to the safety and quality of the service.

Last updated 07:35:04 5th Dec 2017 - Update Now

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