17-19 Tweed Street
Berwick Upon Tweed
Northumberland TD15 1NG
Telephone: (01289) 302768
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 10 November 2016. The inspection was unannounced and carried out by one inspector.
Prior to the inspection, we contacted the local authority commissioning and safeguarding adults teams. We also checked all the information which we had received about the service, including any notifications which the provider had sent us.
The provider completed a provider information return (PIR) prior to the inspection. A PIR is a form which asks the provider to give some key information about their service; how it is addressing the five questions and what improvements they plan to make.
On the day of our inspection, the registered manager was on annual leave. The assistant manager facilitated our inspection. We spoke with three care staff. We conferred with the registered manager following her period of leave. We spoke with six people and one relative on the day of the inspection and contacted four relatives by phone following our inspection.
We looked at three care plans, information relating to staff training, one staff recruitment file, the local authorityâs quality monitoring report and audits and checks relating to the management of the service.
Following our inspection we contacted four health and social care professionals, one health and social care professional provided feedback about the service..
Last updated 03:28:28 16th Feb 2018 - Update Now
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