Tyne and Wear NE8 1XD
Telephone: (0191) 477 7833
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8 and 16 March 2016 and the first day was unannounced. The inspection team consisted of an adult social care inspector and a specialist advisor; specialising in care for people living with dementia.
Before the inspection we reviewed the information we held about the service, including notifications. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.
During the inspection, we used a number of different methods to help us understand the experiences of people who lived in the home, including speaking with people using the service, interviewing staff and reviewing records. We spoke with four people who used the service and five visiting relatives. We spoke with the registered manager and nine other members of staff.
We looked at a sample of records including five peopleâs care plans and other associated documentation, medicine records, five staff files, staff training and supervision records, two staff memberâs recruitment records, computerised accident and incident records, policies and procedures, and audit documents.
Last updated 12:21:48 20th Feb 2018 - Update Now
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