Alexander House

Alexander House

140-142 Folkestone Road
Dover
Kent CT17 9SP

Telephone: (01304) 212949
Website: www.njch.co.uk

Registered Manager: Kerry Rowland
Provider Name: Nicholas James Care Homes Ltd
Care home beds: 46

Care Types: Care HomeDementiaEating disorderLearning disability/autismOlder PeoplePhysical DisabilitySensory Impairment


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Overall
Requires improvement

Read overall summary
Last updated 18 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 April 2017 and was unannounced. The inspection was carried out by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We spent some time talking with people and staff; we looked at records as well as operational processes. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

A Provider Information Return (PIR) was submitted by the service before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports and notifications we had received. Notifications are information we receive from the service when significant events happen, like a serious injury.

We spoke with four people who used the service, the manager, the deputy manager, and two staff.

We observed staff carrying out their duties, communicating and interacting with people. We reviewed people’s records and a variety of documents. These included five people’s care plans and risk assessments, training and supervision records, staff rotas and quality assurance surveys.

We spoke with three social care professionals who had had recent contact with the service.

The previous inspection was carried out on 26 and 31 August 2016, when six breaches in the regulations were found.

Last updated 09:20:48 5th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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