340 Southcoates Lane
East Riding of Yorkshire HU9 3TR
Telephone: (01482) 376702
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 April 2017 and was unannounced. The inspection team consisted of two adult social care inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
The registered provider had completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We also checked our systems for any notifications that had been sent in as these would tell us how the registered provider managed incidents and accidents that affected the welfare of people who used the service.
Prior to the inspection, we spoke with the local authority safeguarding, and contracts and commissioning team, about their views of the service. We also received information from health professionals who visited the service.
During the inspection, we observed how staff interacted with people who used the service throughout the day and at mealtimes. We spoke with 10 people who used the service and six people who were visiting their relatives. Eight other relatives completed a short questionnaire during the inspection. We spoke with the registered manager, the deputy manager and the night manager who are all qualified nurses. We also spoke with another nurse, seven care workers, one of which was a senior, the activity co-ordinator and a laundry assistant. We spoke with a GP, a chiropodist and two community nurses who were visiting people who used the service.
We looked at seven care files for people who used the service. We also looked at other important documentation relating to people who used the service. These included medication administration records (MARs) for 40 people and monitoring charts for food and fluid intake, weights, behaviour and pressure relief. We looked at how the service used the Mental Capacity Act 2005 to ensure that when people were assessed as lacking capacity to make their own decisions, best interest meetings were held in order to make important decisions on their behalf.
We looked at a selection of documentation relating to the management and running of the service. These included recruitment files for two new staff, training records, the staff rota, menus, minutes of meetings with staff and people who used the service, quality assurance audits, complaints management and maintenance of equipment records. We completed a tour of the environment.
Last updated 10:29:41 20th Feb 2018 - Update Now
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