Alexandra House Diamond Life Healthcare Ltd.

Unit 4
Rural Enterprise Centre, Eco Park Road
Ludlow
Shropshire SY8 1FF

Telephone: (01584) 872233

Care Types: Care in your HomeDementiaMental HealthOlder PeoplePhysical DisabilitySensory Impairment


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Last updated 22 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 19 May 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service for people in their own homes and we needed to make sure there would be someone in the office. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service

As part of the inspection we reviewed the information we held about the service, such as statutory notifications we had received from the provider. Statutory notifications are about important events which the provider is required to send us by law. We also reviewed the Provider Information Record (PIR). The PIR is a form where we ask the provider to give some key information about the service, what the service does well and what improvements they plan to make. We asked the local authority and Health Watch if they had information to share about the service provided. We used this information to plan the inspection.

During the inspection we spoke with nine people who used the service and ten relatives. We spoke with eight staff which included the registered manager, the provider, the care coordinator, the administrator, and four care staff. We viewed three records which related to assessment of needs and risks. We also viewed other records which related to management of the service such as complaints, accidents and recruitment records.

Last updated 06:29:27 17th Nov 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »