Alexandra House – Ludlow

Poyner Road
Shropshire SY8 1QT

Telephone: (01584) 872412

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 3 July 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 12 May 2015 and was unannounced. The inspection team consisted of one inspector. The service was previously inspected on 29 April 2014 when it was found to be fully compliant with the regulations.

We reviewed the information we held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law.

During the inspection we spoke with six people who used the service, three relatives who were visiting, four members of care staff and the registered manager. In addition we observed staff supporting people throughout the home and during the lunchtime meal. We also observed people being assisted to take their medication. We looked at a range of records. These included two care plans, one staff file, training records, staff duty rotas, meeting minutes and the service’s quality assurance process.

Last updated 06:29:30 17th Nov 2017 - Update Now

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